What to do if your Streamlabs Chat is not working

Is your Streamlabs chat not working?

If Streamlabs is not connecting to chat, these are the steps you have to follow in order to fix this annoying problem!

Fix Streamlabs Chat Box Not Working

The Streamlabs chatbox is a kind of source you can add to your scenes, that is able to show the chat from Twitch, YouTube, and/or Facebook.

If you add it, you’ll find many options for customizing the chat, like

• The theme,
• Background color,
• Font,
• Size,
• And many other things.

However, you won’t find there any setting related to for instance Twitch or YouTube Chat.

So, how are you going to solve then the problem of Streamlabs not connecting to chat?

Solution #1 – Link and unlink your accounts

As this Streamlabs chat is getting the information from the accounts you are streaming from, one potential solution to fix this problem is just simply re-connect them.

For this, go to your Streamlabs preferences > Stream, and Unlink the stream destinations.

Then restart Streamlabs, and connect them again to check if the problem is gone.

Solution #2 – Refresh the chat

A simple solution that probably you’ve already tried as it’s quite visually evident, but just in case, the chat in Streamlabs Desktop has a “Refresh” button on the top right of the window.

So just click on it, and check if that solves your chat problems.

Solution #3 – Disable Browser Source Hardware Acceleration

Disabling the browser source hardware acceleration is something that is also very likely to solve your Streamlabs chat problems.

You’ll find this option in the Streamlabs Desktop Settings > Advanced section.

Remember, you have to disable this option, so you’ll have to uncheck it, and then, restart Streamlabs.

This is a feature that offloads intensive tasks to dedicated hardware components so the browser and CPU performance is improved. But from time to time, these tasks are wrongly offloaded to hardware components not designed to handle them, and that’s why this could be part of the problem.

Solution #4 – Logout and login again

This solution is similar to the unlink and link accounts, but in this case, you are going to log out and log in again to your Streamlabs account.

Solution #5 – Actually start the streaming!

When going Live on YouTube, for instance, you’ll see on the Streamlabs interface that there is one option to decide if you want the stream to autostart or not.

If you uncheck that checkbox, even if you hit “go live” on Streamlabs, your stream is not actually running until you accept it from your YouTube Studio interface, and thus, the chat won’t be working either.

Solution #6 – Update Streamlabs

Another simple solution.

Remember that we are working with third-party platforms (YouTube, Twitch…)

that are constantly being updated, so Streamlabs also has to update to keep its integration with these services up to date.

If your chat is not working, simply try updating the Streamlabs application.

Did you solve your Streamlabs chat problems?

If so, let us know in the comments below which solution solved it for you!