Momentline Support
No form, no ticket number, no account to create. Momentline is made by one person, so support is just an email, and the person who wrote the app is the person who answers.
Opens your mail app. If it does not, write to hi@javi.link by hand.
What helps
Anything is welcome, but if something is broken, these three lines make it much faster to fix:
- Your device and iOS version (Settings, General, About).
- The Momentline version, shown at the bottom of the app's Settings.
- What you did, what you expected, and what happened instead. A screenshot beats a description.
Response time
Usually within a couple of days. If a week goes by with no reply, assume the email got lost and send it again.
Purchases and refunds
Momentline Pro is a one-time purchase, not a subscription, so there is nothing to cancel. To restore it on a new device, use Restore Purchases on the paywall or in Settings, signed in to the Apple ID that bought it.
Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com. More detail in the Terms of Use.
Your data
Your moments live on your device and never reach us, which also means we cannot recover them for you. The Privacy Policy explains exactly what the app does and does not collect.
Feature requests
Send them. The roadmap is mostly made of emails from people using the app, and every content pack added in the future is included in Pro at no extra cost.